There was a time when walking into a hotel felt like arriving somewhere. Staff greeted you by name. Housekeeping arrived without being summoned. The lobby had a pulse. Now? Even mid tier properties feel like self storage units with beds. The industry talks endlessly about "guest experience," but what they're actually delivering is a product: shelter, barely personalized, maximum efficiency. This isn't hospitality. This is inventory management. After hundreds of stays, I've le