In acute rehabilitation, we separate stabilization from recovery. Stabilization keeps the patient alive. Recovery gets function back. They call for different interventions, different timelines, and different ways of measuring progress. Back in February, Navigating a Broken Hospitality System covered stabilization: the things a traveler can do to get through a stay at a property that is not holding up its end. This piece is about recovery, meaning what the industry would have

I was checking into a Courtyard in Florida, week eight of a stretch that has another twelve weeks to go. I don't drink the tap water in this part of the state. Much of Florida draws from underground limestone aquifers, and even at low parts-per-million, the sulfur comes through as that rotten-egg taste that makes you reconsider dehydration as the better option. So, I look forward to the two bottles of water that are supposed to be waiting in the room. They get forgotten more